Privacy Policy

Last updated: August 16, 2025

What does this Privacy Policy cover?

Point Rewind respects your privacy and is committed to protecting your personal data. We want to be transparent with you about how we collect and use your personal data in making available our website and services (together, the “Site” and “Services”) and to explain your privacy rights and how the law protects you.

This Privacy Policy is designed to describe:

This Privacy Policy aims to give you information on how Point Rewind collects and processes your personal data through your use of the Site, including any data you may provide through the Site.

We will post any modifications or changes to this Privacy Policy on this page.

Who we are and how to contact us

Point Rewind (“Point Rewind”, “we”, “us” or “our”) is the ‘controller’ of your personal data (for the purposes of data protection laws). You can contact us by emailing: contact@pointrewind.com

If you are based in the European Economic Area (EEA), you may contact our EEA representative at: contact@pointrewind.com .

Your rights relating to your personal data

By law you have the right to:

  • Request access to your personal data. This enables you to receive a copy of the personal data we hold about you, and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data. This enables you to object to our processing of your personal data in a specific way(including for marketing purposes).
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data altogether.
  • Request the transfer of your personal data. We will provide to you, ora third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided for us to use or where we used the information to perform a contract with you.
  • Withdraw consent. This right only exists where we are relying on consent to process your personal data. If you withdraw your consent, we may not be able to provide you with access to the certain specific functionalities of our Site. We will advise you if this is the case at the time you withdraw your consent.

How to exercise your rights

If you want to exercise any of the rights described above, please contact us at contact@pointrewind.com . We may need to request specific information from you to verify your identity. We aim to respond to all legitimate requests within one month.

Complaints

If you have concerns about how we handle your personal data, you can contact us at the same email address. If you are not satisfied with our response, you also have the right to lodge a complaint with your local data protection supervisory authority.

Marketing communications preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at contact@pointrewind.com . We do not sell your information to third parties.

What personal data we collect

We may collect the following personal data from you:

  • Account and contact details: Name, email address, billing information.
  • Uploaded content: Match footage or training videos you submit for review.
  • Service usage data: How you interact with our Site, device/browser details, IP address.
  • Communications: Messages you send us, including customer support requests.

How we use your personal data and why

We use your personal data to deliver our services by reviewing your uploaded footage and managing your account; to process payments securely; to communicate with you regarding your submissions, questions, or support requests; and to improve our Site and Services using anonymised usage data. We may also process personal data where required to comply with applicable laws and regulations. Our legal bases for processing include contractual necessity, legitimate interests, compliance with law, and, where relevant, your consent.

What happens when you do not provide necessary personal data

If you fail to provide data necessary for us to deliver our services (e.g., email address or uploaded footage), we may be unable to provide the service you requested.

Who we share your personal data with

We only share data where necessary:

  • Coaches: The coach assigned to your review will have access to your uploaded footage.
  • Service providers: Such as payment processors and secure cloud hosting providers.
  • Regulators or authorities: If required by law.

Some providers may be outside the UK or EEA. Where this occurs, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).

How we keep your personal data secure

We use appropriate technical and organisational measures, including:

  • All data (including video footage) is stored on secure, encrypted servers located in the UK and/or the European Union. Where service providers are based outside of these regions, we apply GDPR-compliant safeguards such as Standard Contractual Clauses.
  • Encrypted storage of uploaded videos.
  • SSL/TLS encryption during data transfer.
  • Limited access: only authorised coaches and staff can access footage.
  • Data breach protocols in line with GDPR/UK GDPR obligations.

How long we store your personal data

We will only retain your personal data for so long as we reasonably need to use it for the purposes set out in the Section titled “How we use your personal data and why”, unless a longer retention period is required by law (for example, for regulatory purposes).

Cookies and third party sites

We use cookies to operate our Site, collect analytics, and remember your preferences. You can disable cookies in your browser settings, though some features may not work properly.

Our Site may link to third-party websites. We are not responsible for their privacy practices.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted here with the updated date shown above.